FAQ

Frequently Asked Questions

Below is a list of the commonly asked questions about our services. While understanding that every order is unique, the information provides general guidelines and information about Kenzanwholesale.

What is your minimum order quantity (MOQ)?

It depends! Usually, for Standard Packaging, the MOQ is 100 units, for Custom Logo, the MOQ is 300 units, and for Custom Packaging, the MOQ is 1000 units. We can also accept smaller quantities, but the unit price will be higher.

Do you provide samples before bulk orders?

Definitely! We not only provide samples in various sizes, but also provide customized samples. We’ve got everything you need to check your flower arrangements solution.

Where are your ikebana tools produced?

Most of the ikebana kenzan and scissors are produced in our own factory in China. For some ikebana containers and packages, we will also outsource with our vetted network of suppliers to meet your requirements.

How long does production take?

Most orders are processed within 7-15 days, and larger orders are delivered in 15-20 days. You can also place rush orders if you need something urgent.

How does your quality control?​

We have a professional QC team, we will control the quality of the goods during all the mass production, and we can do inspection service for you.

How long does shipping take?

Depending on the method of transportation, air freight can take 5-7 working days, and ocean freight can take 20-35 days. Your shipment can be split between air and ocean if you need some ikebana tools expedited sooner!

Can payment be made after the package is delivered?

Unfortunately, we require payment before production. Once payment is received, your order will be confirmed for production. Please use the provided payment method for processing.

What file format should I use for my logo or packaging design?

Please send your work in a vector format that can be edited in Adobe Illustrator. We accept files in PDF or AI format.

Get Started with Kenzan Wholesale Today!​

Contact us today, and our team will respond promptly. We are always dedicated to meeting your expectations and exceeding them. Fill out the form now!

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